FAQ

1. What shipping options does Cheslers provide?

We provide the 3 following shipping methods:
  • Canada Post Expedited Service
  • UPS Expedited Service
  • UPS Standard Service


 

2. How long will it take for an item to get to me?

It depends upon the shipment method you choose from the shopping cart on the site. We offer three options:
  • Expedited Canada Post - 3-6 business days
  • UPS Expedited 1-3 days
  • UPS Standard 3-5 days

 

3. How do I return an item?

www.cheslershoes.com offers a 60-day satisfaction guarantee. If you are not completely satisfied with your purchase, please return the product by Canada Post Regular Parcel to:


Cheslers Shoes Web Returns
1135 Lansdowne Street West
Peterborough, ON
K9J 7M2

Refunds may be processed at our retail store levels for online purchases.

 Note: All products must be returned unworn, in the original packaging and please include the packing slip with the return.

Due to US Customs, all sales shipped to the USA are final.

 If you have any questions, please contact us at customerservice@cheslershoes.com or 705-745-0324 from 10am until 4pm EST Monday to Friday.

 

4. How do I cancel my order?

Contact us by email at customerservice@cheslershoes.com immediately after you have sent your order and we will cancel the order as long as it has not already been processed. Please review the Return Policy.

 

5. What if I make a mistake on my order?

Contact us by email at customerservice@cheslershoes.com immediately after you have sent your order and we will attempt to correct the mistake if the order has not already been processed.

 

6. What does Cheslers do to ensure that my personal information is protected?

Cheslers Shoes will not share your personal information, either contact details or email address with ANY outside sources. We will never sell our customer list to any third parties and will use this information only to let you know about new products, sales and special events on our site and in our stores.

For more information please review our Privacy Policy.

 

7. What personal information does Cheslers Shoes collect?

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request.

 

8. Will Cheslers Shoes ever share my personal information with anyone?

Only if required to by governmental agencies or other companies assisting us in fraud prevention or investigation.

 

9. Does Cheslers store my credit card information on their site?

Credit card information is never stored on Cheslers Shoes site. All transactions are handled by Shopify and payments are processed by a payment gateway.

 

10. How does Cheslers protect my credit card information?

Cheslers is PCI certified, a standard developed by VISA and Mastercard and other credit card companies and has undergone a rigourous assessment process in order to ensure secure online transactions and protect customers' information.

 

11. How do I get in touch with customer service on www.cheslershoes.com?

You can contact us by email at customerservice@cheslershoes.com and telephone at 705-745-0324.

 

12. How do I check the status of my order?

A confirmation email giving your order information will be sent to you. If you need more information you can send an email to customerservice@cheslershoes.com and you will be answered within 48 hours.

 

13. What methods of payment are accepted at Cheslers Shoes?

We accept 3 major credit cards AMEX, Visa, and MasterCard. Terms are: all sales on approved credit cards only at www.cheslershoes.com